I will have a drink with the Inspector of Health in Curacao. We meet once every two months to have a Talk 3.0. He is on the island for a short period. After this period he will probably be replaced. Dr. Jan Huurman is the most successful inspector on the island. He has become sort of a celebrity. What is the secret of his success? He applies the Deming circle. He has moved away from a system of individual complaints and now visits the institutions and audits their quality system. If the system works he is out of there. If it does not work he will not leave till it works. What is one of the essential elements of a quality system? The procedure, the cycles, and that everybody making sure that the cycle keeps turning.
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